“Ramping up with Flare was incredibly easy because it can import existing documents from various formats,” Larry recalled. The company first imported the OneNote files into Microsoft ® Word it then directly imported the Word files into MadCap Flare. Using MadCap Flare, it took The Big Salad just six months to rollout the initial implementation of The Big Salad Cookbook. Flare gives us the backbone to deliver solid resources to our end users-our corporate and franchise employees,” Larry says. “We have a commitment to quality and consistency, performing due diligence on everything we deliver. “We also want user-friendly content management that can bring consistency to our business and documentation management processes.”Īfter looking at 20-plus different offerings on the market, The Big Salad selected MadCap Flare for its single-source publishing to multiple formats and ability to meet the chain’s long-term business objectives. We require a tool that is intuitive, so we can establish a system that is easy to use across the entire company,” Larry explained. ![]() While The Big Salad team sought more structure for its system, it did not want to compromise the user experience. However, as the restaurant chain grew, it became clear that this software was too freeform to support its needs. This is how we designed our company to be from the get-go.”įor years, The Big Salad used Microsoft ® OneNote ® as a cloud-based repository of data for gathering information and collaborating on files. “A franchise demands repetitive, flawless consistency across all of its practices. “As an emerging brand, we knew we had to have solid business processes in place,” recalled Larry Klimek, The Big Salad vice president of franchise development. Today, the company relies on MadCap Flare to publish The Big Salad Cookbook in two formats: an HTML5-based reference intranet and a collection of PDF guides and manuals. To support this effort, the company has developed its own Web-based best practices system, called the “The Big Salad Cookbook,” which is used by all staff members-from the CEO to every franchise employee. Looking to expand its reach of a quality dining experience, The Big Salad plans to have 220 locations in production by 2020. ![]() ![]() The company has built its brand by fostering consistently superior products and services across its growing number of corporate and franchise locations. Since 2008, The Big Salad has been dedicated to providing fresh and healthy salad, sandwich, soup and wrap options in the greater Michigan area.
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